This privacy policy governs the manner in which Willow LLC collects, uses, maintains and discloses information collected from users (each, a "user") of the shopwillow.com website ("site"). This privacy policy applies to the site and all products offered by Willow. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, and in connection with other features we make available on our site. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.
Do We Collect?
In addition, we may also collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized.

How Is My Information Used?

Willow may collect and use users personal information for the following purposes:

  • To run and operate our site
    We may need your information display content on the site correctly.
  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To process payments
    We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We will not reproduce your information, or sell it, trade it, or otherwise expose or offer it for sale or acquisition without your written permission unless instructed by a court of law.  We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Security and Storage
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Only your order data billing, shipping, and order contents data are stored on our server. Sensitive and private data exchange between the site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We do not store your credit card data.

Cookies and Browser Information
This site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which  are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Do We Collect?
Our site contains links to other websites. We are not responsible for information on, or the privacy practices of such sites. When following links to other sites from this site, we recommend that you read the privacy statement of that site to familiarize yourself with its privacy practices.
Do We Collect?
Children's Privacy Protection 
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Privacy Policy Updates
Our privacy statement may be changed at any time. Any changes in the policy will be posted on this website with a revised "last updated" date.  We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Do We Collect?
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Do We Collect?
This policy was last updated on December 13th, 2016.